WARRANTY POLICY & AFTER SALES

TERMS OF SERVICE – AJEET DRONES

Thank you for purchasing Ajeet Drones Products/services.

This Warranty and after sales policy applies to “Ajeet Drones”, brand owned by M/s Zuppa OEG Gen5 Technologies Pvt Ltd (“ZOGEN5”, “We” “Us”) based out of Chennai, India

The following warranty and policy only apply to products that you (“Purchaser”, “You”, “Individual”, “Entity”) purchased from us for your own use and not for resale.

By Purchasing our products / services you acknowledge that you have read and agreed to the policy, Privacy Policy, Terms and Conditions, End User Licence Agreement etc

Use at Own Risk, Other Users:

Purchaser agrees to use the Products at his/her own risk. Purchaser shall be responsible for ensuring that all users of the Products purchased by Purchaser comply with these Terms and Conditions.

Safe flying areas:

Purchaser agrees to refrain from operating UAV Products over people and to stay away from children and pets and abide by all regulations and advisories. Purchaser agrees to stay clear of anything in the range of the UAV, or anything it could possibly collide with such as power lines, buildings, other UAVs etc.

Standard Manufacturing Warranty:

A manufacturing defect means that the problem is due to the way the drone was constructed as it came out of the factory.

All Ajeet Mini Drones come with 6 months standard manufacturer warranty to cover the above, and some products or parts may qualify for additional warranty under Manufacturers extended Warranty Terms and Conditions and be exclusively signed off.

Comply with local rules:

Purchaser agrees to comply in full with all local government rules, especially when flying near airports and restricted areas. Be sure to look up these regulations.

Safe Flying:

Purchaser agrees to use his/her best judgment and always practice safe flying techniques. Purchaser agrees not to fly the UAV Products in a manner that may result in damage or harm to persons, animals or property.

Maintenance/checklist:

Purchaser agrees to conduct a thorough systems check before each flight and to conduct periodic maintenance of the Products.

Coverage:

General Terms

1.    Ajeet Mini comes with a 6-month warranty on all parts except the electricals, frame, and propeller, from the date of purchase.

2.    The warranty covers repairs and replacement parts including labour fee.

3.    All warranty claims will be finalized after information provided by the customer is assessed and if required, physically inspected by a technician. This will require shipping the item back for repairs and assessment.

4.    Damage caused to the products because of failure to follow instructions on manual will not be covered.         

Conditions

1.    The product must not have been subjected to abnormal or unauthorized use, as intended by the manufacturer during the warranty period.

2.    No unauthorized disassembling, modification or installation has been performed on the product or a component.

3.    Product labels, Serial Numbers, waterproof mark, false proof mark, etc. show no signs of tampering or altering.

4.    Provide Legal and valid proof of purchase (Contract or Invoice).

5.    In case of extended warranty (Max limit to 4 years), valid proof of purchase (Invoice)

What is NOT Covered

a.       The equipment was stolen, missing, or discarded.

b.      No Warranty Card, Invoice or warranty card and invoice information and product serial number does not match.

c.       Direct or indirect failure or loss resulting from natural disasters, war, terrorist attacks, riots, coups, accidents, etc.

d.      Natural wear and tear.

e.      Crashes or fire damage caused by non-manufacturing factors, including but not limited to, pilot errors.

f.        Crashes due to operator fault including failure to conduct pre-flight survey and inspection, perform proper setup or take necessary actions followed SOP will not be covered.

g.       Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals.

h.      cosmetic damage, including but not limited to scratches, dents, or blemishes unless such failure has occurred due to a defect in materials

i.         Damage caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals (such as excessive voltage, irregular maintenance, ignoring airspace control, etc).

j.        Using a drone in a way that’s against the provided guidelines. This includes flying too far than the provided range of 500mtrs, flying too high above 55mtr, flying until the battery is depleted, etc.

k.       Altering your drone or the third-party part where you even remove the identification label.

l.         Damage caused by a non-authorized service provider.

m.    Using unauthorized third-party hardware or software.

n.      Attempting to fix your drone by following tips provided by non-company technicians or service providers.

o.      Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger.

p.      Damage caused by flights which did not follow instruction manual recommendations.

q.      Damage caused by operation in bad weather (i.e., without limitation, strong winds, rain, snow, mud/sand/dust storms, etc.)

r.        Damage caused by operating the product in an environment with electromagnetic interference (i.e., without limitation, in mining areas or close to radio transmission towers, high-voltage wires, substations, etc.).

s.       Damage caused by operating the product in an environment suffering from interference from other wireless devices (i.e., without limitation, transmitter, video-downlink, Wi-Fi signals, etc.).

t.        Damage caused by operating the product at a weight greater than the safe take-off weight, as specified by instruction manuals.

u.      Damage caused by a forced flight when components have aged or been damaged.

v.       Damage caused by reliability or compatibility issues when using unauthorized third-party parts.

w.     Damage caused by operating the unit with a low-charged or defective battery.

x.       Damage resulting from any non-authorized technical or other support, such as assistance with “how-to” questions or inaccurate product set-up and installation.

y.       Uninterrupted or error-free operation of a product.

z.       Loss of, or damage to, your data by a product.

aa.   Any software programs, whether provided with the product or installed subsequently.

bb.  Failure of, or damage caused by, any third-party products, including those that ZOGEN5 may provide or integrate into the ZOGEN5 product at your request.

cc.   Products or parts with an altered identification label or from which the identification label has been removed.

Parts and Replacement

When after-sales service involves the replacement of a product or part, the replaced product or part becomes ZOGEN5’s property and the replacement product or part becomes your property. Only unaltered ZOGEN5 products and parts are eligible for replacement. The replacement product or part provided by ZOGEN5 may not be new, but it will be in good working order and at least functionally equivalent to the original product or part. A replacement product or part shall be covered for the time remaining in the original product or part’s warranty. Products and parts presented for repair may be replaced by refurbished products or parts of the same type rather than being repaired. Refurbished parts may be used to repair the product, and repair of the product may result in loss of data, if the product can retain user-generated data. All the parts or product beyond 6-month standard warranty will be charged extra. If under the extension of warranty beyond standard 6-month warranty, the relevant extended warranty clause to be referred.

After-sale Service

Warranty process

a.       Customers must notify of any warranty claim as soon as possible. Once we receive the details about the claim, a workshop staff will assess the information. (Logs, Photo, and video showing the issue is always preferred. Please provide as much info as possible)

b.      Many of the issues customers report may be a result of incorrect settings or installation - troubleshooting advice will be provided that can fix the issue instantly in many cases. However, not all problems can be fixed without physical inspection by a technician.

c.       If the problem is not fixed - based on the information supplied, customers will be advised to either send the defective unit/part for repair/testing. Where appropriate, the customers may be supplied with new parts if the part is easy to install.

d.      The Service Centre will then assess the damage/defect and carry out the necessary repairs and send the item back to the customer after the repaired item is tested.

e.      All repairs and replacement will be provided completely free of charge for any product that meets the Warranty Conditions of the Manufacturer.

f.        Damage to the product due to lack of flying experience, incorrect setup, crazy flying, negligence, dead battery, mishandling is not covered by any of the Warranty.

g.       Customers are responsible for shipping costs when sending the product(s) in for return, repair, or replacement under the ZOGEN5 Warranty Service.

h.      The technical staff of after-sales service centres will examine the returned product to identify the problem. If it is a quality problem with the product itself, ZOGEN5 will accept the test, material, labour, and delivery costs for sending the repaired product back to the customer.

i.         If ZOGEN5 determines that the product is not covered under the ZOGEN5 Warranty Service, the customer will have to pay the cost of repair and return delivery prior to repairing or sending the product. Examination, material and labour costs will be charged according to the nature of the problem. We’ll tell the customer beforehand what the costs will be.

j.        Please note that products and components presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the products.

k.       Please be aware that where the product is capable of retaining user-generated data, this may be lost during the repair process. We, therefore, recommend that you back up your data prior to any repair.

l.         Customers can obtain warranty service only at a designated ZOGEN5 repair centre in the region where he/she purchased the product. However, depending on part availability, customers can obtain cross-regional repair service at an additional charge.

m.    The customer can contact ZOGEN5 service centre for more information about the ZOGEN5 Warranty Service repair process.

Extended Warranty Period

Extended Warranty unless paid additionally and explicitly mentioned in the Tax invoice will not be applicable.

Shall be extended annually up to 4 Years from date of Invoice

Inclusions

NON – COMPREHENSIVE AMC

Non-Comprehensive AMC unless paid additionally and explicitly mentioned in the Tax invoice this will not be applicable.

Shall be availed annually up to 3 Years

Limitation of Liability

ZOGEN5 is responsible for loss or damage to your product only while it is in ZOGEN5's possession or in transit, if ZOGEN5 is responsible for transportation. ZOGEN5 is NOT responsible for the loss or disclosure of any data, including confidential information, proprietary information, or personal information, contained in a product