WARRANTY POLICY & AFTER SALES
TERMS OF SERVICE – AJEET DRONES
Thank you for
purchasing Ajeet Drones Products/services.
This Warranty and after sales
policy applies to “Ajeet Drones”, brand owned by M/s Zuppa OEG Gen5
Technologies Pvt Ltd (“ZOGEN5”, “We” “Us”) based out of Chennai, India
The following warranty and policy
only apply to products that you (“Purchaser”, “You”, “Individual”, “Entity”)
purchased from us for your own use and not for resale.
By Purchasing our products /
services you acknowledge that you have read and agreed to the policy, Privacy
Policy, Terms and Conditions, End User Licence Agreement etc
Use at Own Risk, Other Users:
Purchaser agrees to use the
Products at his/her own risk. Purchaser shall be responsible for ensuring that
all users of the Products purchased by Purchaser comply with these Terms and
Conditions.
Safe flying areas:
Purchaser agrees to refrain from
operating UAV Products over people and to stay away from children and pets and
abide by all regulations and advisories. Purchaser agrees to stay clear of
anything in the range of the UAV, or anything it could possibly collide with
such as power lines, buildings, other UAVs etc.
Standard Manufacturing Warranty:
A manufacturing defect means that
the problem is due to the way the drone was constructed as it came out of the
factory.
All Ajeet Mini Drones come with 6
months standard manufacturer warranty to cover the above, and some products or
parts may qualify for additional warranty under Manufacturers extended Warranty
Terms and Conditions and be exclusively signed off.
Comply with local rules:
Purchaser agrees to comply in full
with all local government rules, especially when flying near airports and
restricted areas. Be sure to look up these regulations.
Safe Flying:
Purchaser agrees to use his/her
best judgment and always practice safe flying techniques. Purchaser agrees not
to fly the UAV Products in a manner that may result in damage or harm to
persons, animals or property.
Maintenance/checklist:
Purchaser agrees to conduct a
thorough systems check before each flight and to conduct periodic maintenance
of the Products.
Coverage:
WARRANTY PERIOD OF MAIN PARTS |
|
Flight Controller / Autopilot |
6 Months |
Gimbal and Camera |
6 Months |
Propulsion system (excluding propellers) |
6 Months |
Remote Controller |
6 Months |
Battery |
6 Months |
Charger |
6 Months |
Electricals |
No Warranty |
Frame |
No warranty |
Propeller |
No warranty |
General Terms
1.
Ajeet Mini
comes with a 6-month warranty on all parts except the electricals, frame, and
propeller, from the date of purchase.
2.
The warranty
covers repairs and replacement parts including labour fee.
3.
All warranty
claims will be finalized after information provided by the customer is assessed
and if required, physically inspected by a technician. This will require
shipping the item back for repairs and assessment.
4.
Damage caused
to the products because of failure to follow instructions on manual will not be
covered.
Conditions
1.
The product
must not have been subjected to abnormal or unauthorized use, as intended by
the manufacturer during the warranty period.
2.
No
unauthorized disassembling, modification or installation has been performed on
the product or a component.
3.
Product
labels, Serial Numbers, waterproof mark, false proof mark, etc. show no signs
of tampering or altering.
4.
Provide Legal
and valid proof of purchase (Contract or Invoice).
5.
In case of
extended warranty (Max limit to 4 years), valid proof of purchase (Invoice)
What is NOT Covered
a.
The equipment
was stolen, missing, or discarded.
b.
No Warranty
Card, Invoice or warranty card and invoice information and product serial
number does not match.
c.
Direct or
indirect failure or loss resulting from natural disasters, war, terrorist
attacks, riots, coups, accidents, etc.
d.
Natural wear
and tear.
e.
Crashes or
fire damage caused by non-manufacturing factors, including but not limited to,
pilot errors.
f.
Crashes due
to operator fault including failure to conduct pre-flight survey and
inspection, perform proper setup or take necessary actions followed SOP will
not be covered.
g.
Damage caused
by unauthorized modification, disassembly, or shell opening not in accordance
with official instructions or manuals.
h.
cosmetic
damage, including but not limited to scratches, dents, or blemishes unless such
failure has occurred due to a defect in materials
i.
Damage caused
by improper installation, incorrect use, or operation not in accordance with
official instructions or manuals (such as excessive voltage, irregular
maintenance, ignoring airspace control, etc).
j.
Using a drone
in a way that’s against the provided guidelines. This includes flying too far
than the provided range of 500mtrs, flying too high above 55mtr, flying until
the battery is depleted, etc.
k.
Altering your
drone or the third-party part where you even remove the identification label.
l.
Damage caused
by a non-authorized service provider.
m.
Using
unauthorized third-party hardware or software.
n.
Attempting to
fix your drone by following tips provided by non-company technicians or service
providers.
o.
Damage caused
by unauthorized modification of circuits and mismatch or misuse of the battery
and charger.
p.
Damage caused
by flights which did not follow instruction manual recommendations.
q.
Damage caused
by operation in bad weather (i.e., without limitation, strong winds, rain,
snow, mud/sand/dust storms, etc.)
r.
Damage caused
by operating the product in an environment with electromagnetic interference (i.e.,
without limitation, in mining areas or close to radio transmission towers,
high-voltage wires, substations, etc.).
s.
Damage caused
by operating the product in an environment suffering from interference from
other wireless devices (i.e., without limitation, transmitter, video-downlink,
Wi-Fi signals, etc.).
t.
Damage caused
by operating the product at a weight greater than the safe take-off weight, as
specified by instruction manuals.
u.
Damage caused
by a forced flight when components have aged or been damaged.
v.
Damage caused
by reliability or compatibility issues when using unauthorized third-party
parts.
w.
Damage caused
by operating the unit with a low-charged or defective battery.
x.
Damage
resulting from any non-authorized technical or other support, such as
assistance with “how-to” questions or inaccurate product set-up and
installation.
y.
Uninterrupted
or error-free operation of a product.
z.
Loss of, or
damage to, your data by a product.
aa.
Any software
programs, whether provided with the product or installed subsequently.
bb.
Failure of,
or damage caused by, any third-party products, including those that ZOGEN5 may
provide or integrate into the ZOGEN5 product at your request.
cc.
Products or
parts with an altered identification label or from which the identification
label has been removed.
Parts and Replacement
When after-sales service involves
the replacement of a product or part, the replaced product or part becomes ZOGEN5’s
property and the replacement product or part becomes your property. Only
unaltered ZOGEN5 products and parts are eligible for replacement. The
replacement product or part provided by ZOGEN5 may not be new, but it will be
in good working order and at least functionally equivalent to the original
product or part. A replacement product or part shall be covered for the time
remaining in the original product or part’s warranty. Products and parts presented
for repair may be replaced by refurbished products or parts of the same type
rather than being repaired. Refurbished parts may be used to repair the
product, and repair of the product may result in loss of data, if the product can
retain user-generated data. All the parts or product beyond 6-month standard
warranty will be charged extra. If under the extension of warranty beyond
standard 6-month warranty, the relevant extended warranty clause to be
referred.
After-sale Service
Warranty process
a.
Customers
must notify of any warranty claim as soon as possible. Once we receive the
details about the claim, a workshop staff will assess the information. (Logs, Photo,
and video showing the issue is always preferred. Please provide as much info as
possible)
b.
Many of the
issues customers report may be a result of incorrect settings or installation -
troubleshooting advice will be provided that can fix the issue instantly in
many cases. However, not all problems can be fixed without physical inspection
by a technician.
c.
If the
problem is not fixed - based on the information supplied, customers will be
advised to either send the defective unit/part for repair/testing. Where
appropriate, the customers may be supplied with new parts if the part is easy
to install.
d.
The Service
Centre will then assess the damage/defect and carry out the necessary repairs
and send the item back to the customer after the repaired item is tested.
e.
All repairs
and replacement will be provided completely free of charge for any product that
meets the Warranty Conditions of the Manufacturer.
f.
Damage to the
product due to lack of flying experience, incorrect setup, crazy flying,
negligence, dead battery, mishandling is not covered by any of the Warranty.
g.
Customers are
responsible for shipping costs when sending the product(s) in for return, repair,
or replacement under the ZOGEN5 Warranty Service.
h.
The technical
staff of after-sales service centres will examine the returned product to
identify the problem. If it is a quality problem with the product itself, ZOGEN5
will accept the test, material, labour, and delivery costs for sending the
repaired product back to the customer.
i.
If ZOGEN5
determines that the product is not covered under the ZOGEN5 Warranty Service,
the customer will have to pay the cost of repair and return delivery prior to
repairing or sending the product. Examination, material and labour costs will
be charged according to the nature of the problem. We’ll tell the customer
beforehand what the costs will be.
j.
Please note
that products and components presented for repair may be replaced by
refurbished goods of the same type rather than being repaired. Refurbished
parts may be used to repair the products.
k.
Please be
aware that where the product is capable of retaining user-generated data, this
may be lost during the repair process. We, therefore, recommend that you back
up your data prior to any repair.
l.
Customers can
obtain warranty service only at a designated ZOGEN5 repair centre in the region
where he/she purchased the product. However, depending on part availability,
customers can obtain cross-regional repair service at an additional charge.
m.
The customer
can contact ZOGEN5 service centre for more information about the ZOGEN5
Warranty Service repair process.
Extended Warranty Period
Extended Warranty unless paid additionally
and explicitly mentioned in the Tax invoice will not be applicable.
Shall be extended annually up to 4
Years from date of Invoice
Inclusions
Standard
Warranty Clauses |
Extended
to 12 months up to 4 years max |
Labour
Costs for repairs |
Unlimited
Free |
Spare
Parts Cost |
At
actuals * subject to change |
Technical
Online Support |
Upto
50 Hours Annually |
Additionally,
if 4 years warranty extension availed along with purchase |
1
Spare component which is covered under standard warranty will be replaced at
free of costs. |
NON – COMPREHENSIVE AMC
Non-Comprehensive AMC unless paid
additionally and explicitly mentioned in the Tax invoice this will not be
applicable.
Shall be availed annually up to 3
Years
Standard
Warranty Clauses |
Extended
to 12 months up to 3 years max |
Labour
Costs for repairs |
Unlimited
Free |
Spare
Parts Cost |
At
actuals * subject to change |
Technical
Online Support |
NIL |
Additionally,
if 3 years warranty extension availed along with purchase |
NIL |
Limitation of Liability
ZOGEN5 is responsible for loss or
damage to your product only while it is in ZOGEN5's possession or in transit,
if ZOGEN5 is responsible for transportation. ZOGEN5 is NOT responsible for the
loss or disclosure of any data, including confidential information, proprietary
information, or personal information, contained in a product